Support and contact
Email us about the app, your account, billing or privacy.
If it's about your account, write from the email address you signed up with. If you use Sign in with Apple and hid your email, tell us that you signed in with Apple, so we can find your account.
Common questions
- Cancel your plan
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In the app, open Settings, then Plan and credits, then tap Cancel plan. Or email us. Your plan stays active until the end of the month you paid for.
Refund and cancellation policy - Ask for a refund
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If you ask within 3 days of a charge and haven't made a reel since, we refund it in full. Email us from the address on your account.
Who gets a refund, and how long it takes - Billing and receipts
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You get an emailed receipt for every charge. If a charge looks wrong, email us first.
How billing works - A reel did not arrive
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Your reel appears in the app when it is ready, and we let you know if you allow notifications. If a reel fails, its credit comes back by itself. If something looks wrong in a finished reel, email us and say which reel.
How delivery works - Your data
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Ask what we hold about you, or ask us to correct, copy or delete it.
Privacy policy - Delete your account
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In the app, open Settings, then tap Delete account. You can also ask us by email.
Delete your account
Report a problem
To report a reel, a caption, a voiceover or an upload that is offensive, unlawful or harmful, email support@mbyte.ai with what you saw and, if you can, the reel.
Reels are private to the person who made them. If a reel was posted on another site, report it to that site too.
The rules for what can't be made with JingleBird are in the content rules.
Copyright complaints
If you think a reel uses your work without permission, email support@mbyte.ai with:
- your name and how to reach you;
- the work you own;
- where the material is, so we can find it;
- a statement that you believe the use is not authorized by you, your agent or the law.
We remove or disable material that infringes, and we close the accounts of repeat infringers.
Accessibility
If anything on this site or in the app is hard to use, email support@mbyte.ai with the page or screen and the problem.