Our paid plans are Pro, US$99 a month, and Max, US$199 a month, each plus applicable sales tax. A plan renews automatically every month until you cancel. Your first 3 reels are free and need no plan, so there is nothing to cancel or refund for them. This policy is part of our terms and conditions.
How to cancel
You can cancel any time, in the app or by email. There is no fee to cancel.
- In the app. Open Settings, then Plan and credits, then tap Cancel plan. You get an email confirming that your plan is cancelled.
- By email. Write to support@mbyte.ai from the email address on your account and say you want to cancel. We process email cancellations within 1 business day and confirm by email. If you use Sign in with Apple and hid your email, tell us that you signed in with Apple, so we can find your account.
Cancel before your renewal date to avoid the next charge. Your plan renews on the same date each month.
We may ask why you’re leaving. Answering is optional.
After you cancel
Your plan stays active until the end of the month you’ve paid for, then stops.
- You aren’t charged again.
- Until then, you can still use the reels left in that month.
- Unused reels expire when the plan ends.
- The month you’re in isn’t refunded, except as the refund rules below say.
Refunds
You can get a refund in these cases:
- Within 3 days of a charge. If you ask within 3 days of a charge and haven’t made a reel since, we refund it in full.
- A price rise. If you cancel within 14 days after your first charge at a new price, we refund the unused part of that month. See if the price changes.
- If we close your account or stop the service. If we close your account when you haven’t broken our terms, or we stop offering JingleBird, we refund the unused part of your current month.
Otherwise there are no partial-month refunds.
Failed reels
If a reel fails, you get its credit back automatically, so you can make another. This is a credit, not money.
How to ask for a refund
Email support@mbyte.ai from the email address on your account. Tell us the date of the charge; it’s on the receipt we email you for every charge.
How long a refund takes
Refunds go back to the card you paid with.
- We send an approved refund within 5 business days of approving it.
- Your bank usually shows it on your statement 5 to 10 business days after we send it.
If the price changes
We email you 14 to 30 days before a new price starts.
- If you don’t want the new price, cancel before it starts.
- If you’re charged the new price without having cancelled, you can still cancel within 14 days after that first charge, and we refund the unused part of that month.
Deleting your account
If you pay for a plan, deleting your account cancels it, so you are not charged again.
- Reels left in the current month are lost.
- Deleting doesn’t refund the current month, except as the refund rules above say.
- Save any reels you want to keep to your phone first. Deleted reels can’t be recovered.
To delete your account in the app, open Settings, then tap Delete account. Without the app, follow the steps on Delete your account.
Disputing a charge
Nothing in this policy limits your right to dispute a charge with your card issuer, the bank that gave you your card. Please email support@mbyte.ai first, so we can fix it.
Card payments are processed by Stripe; we never see your card number.
Delivery
JingleBird is a digital service. Nothing is shipped, and there are no shipping charges.
- Your reels appear in the app. They’re made in the background, and we let you know when one is ready, if you allow notifications.
- Your plan’s credits are added as soon as Stripe confirms your payment.
- If a reel fails, its credit comes back automatically.
- We offer JingleBird only in the United States.
The full details are in the shipping and delivery policy.
Changes to this policy
If we make an important change to this policy, we post it here with a new effective date at least 14 days ahead, and we tell you by email or in the app before it applies. Small fixes, such as typos, change only the “Last updated” date. Earlier versions are free on request: email support@mbyte.ai.
Contact us
Questions about cancelling or refunds: email support@mbyte.ai. If it’s about your account, write from the email address you signed up with.